Frequently Asked Questions and Answers

PAYMENT

You can pay via EFT or with our payment gateway at an extra 3% fee! Its fast and reliable!

The quicker you make your payment, the quicker we are able to process your order. You must pay within 48 hours after checkout! Custom quotes is valid for 7 days only!

DELIVERY

This can be arranged by using our support channels! Send us your order number and tell us what you need! Please note surcharges may apply.

Please contact us immediately to let us know of the issue you are experiencing so we can contact our suppliers to arrange repair or replacement of the item in question. Please note that in order for a dead-on-arrival (DOA) product claim to be valid notice of the product must be provided to us within 7 days of receiving the product. Anything after this period cannot be considered valid.

Faulty products:

Your order will be collected by our couriers (at our expense), once we receive it our technicians will inspect the product to try and replicate and confirm the fault. Should the fault be confirmed, we will send the product to either be repaired or replaced if it is still under warranty by our supplier/manufacturer. Should no fault be found by AMPTEK or our suppliers, the cost of both the return of your product and the initial courier to AMPTEK will be for your account.

Dead-on-arrival products:

Please contact us immediately in order for us to notify our suppliers of the issue. Should the item be older than 7 days old we will not be able to assist you in any way. This is due to the potential for damage/faults being a direct result of negligence on the customers part. We strongly suggest that your products are tested as soon as they are received in order for any faults to be rectified in an effective manner.

Within 3-7 days! We handle your package with care hence it can take up to one week! If the package is on backorder then we will notify you ASAP!

GENERAL QUESTIONS

Yes we require you to create an account! This will only improve our customer service when you have any enquiries. The info captured is only to improve your experience while dealing with Amptek!

Yes! All our prices are inclusive of VAT!

Unfortunately we don’t have offices yet! We only do delivery via our Couriers!

ORDERS

Absolutely! If you have made an error please feel free to contact our support team @ https://amptek.co.za/support or join our discord server and come talk “face-to-face” with our support members!

Ordering is a breeze with Amptek! You can browse our catalogue and add the desired item/s to your cart! You then proceed by clicking on checkout & simply follow the steps!

Give our sales team up to 6 hours to process your order and they will personally communicate with you over email or whatsapp!

Terms and Conditions of Use of Amped2Play Pty Ltd. T/A Amptek

1  Acceptance The Use Of Amped2Play Pty Ltd. T/A Amptek Terms and Conditions

Your access to and use of Amped2Play Pty Ltd. T/A Amptek is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2  Advice

The contents of Amped2Play Pty Ltd. T/A Amptek website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

3  Change of Use

Amped2Play Pty Ltd. T/A Amptek reserves the right to:
3.1  change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Amped2Play Pty Ltd. T/A Amptek shall not be liable to you for any such change or removal and.
3.2  change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

4  Links to Third Party Websites

Amped2Play Pty Ltd. T/A Amptek Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5  Copyright

5.1  All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Amped2Play Pty Ltd. T/A Amptek or otherwise used by Amped2Play Pty Ltd. T/A Amptek as permitted by law.
5.2  In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
5.3  The use of automated systems or software to extract data from this website or www.Amptek.co.za (‘scrape’, ‘scraping’ or ‘screen scraping’) is prohibited unless the third party has directly concluded a written licence agreement with Amped2Play Pty Ltd. T/A Amptek in which permits it access to Amptek’s price, stock and listing information.

6  Disclaimers and Limitation of Liability

6.1  The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2  To the extent permitted by law, Amped2Play Pty Ltd. T/A Amptek will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3  Amped2Play Pty Ltd. T/A Amptek makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4  Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Amped2Play Pty Ltd. T/A Amptek for death or personal injury as a result of the negligence of Amped2Play Pty Ltd. T/A Amptek or that of its employees or agents.

7  Indemnity

You agree to indemnify and hold Amped2Play Pty Ltd. T/A Amptek and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Amped2Play Pty Ltd. T/A Amptek arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

8  Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

9  Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of South Africa and you hereby submit to the exclusive jurisdiction of the South African courts.

10  SMS Notifications

We may use your cellphone number for the exclusive purpose of transactional updates with regards to delivery or collection of orders you place on our website. We will not contact you via SMS related to any marketing matter.

Delivery Information

Most items listed on this website are not held in stock at our premises (unless otherwise stated) and are rather ordered from various suppliers as orders are placed. While we constantly update the site’s prices and product stock levels based on information from our suppliers, it is recommended that you wait for an email or phone-call from us before making payment for any orders placed on the website. We will also give you an estimated delivery time. Certain items such as fully-assembled PCs may have a slightly longer lead-time (due to the fact that they’ll need to be assembled and tested). Should any item not be in stock with our suppliers, we will contact you to suggest a substitute product. At this point, you may accept the substitute, place the item on backorder or cancel the item from your order.

Once the order has been confirmed, you can make payment via EFT or cash deposit. These are the only payment methods that we accept currently. Orders will be placed with our suppliers once proof of payment has been received and shipped once the payment reflects in our bank account. Due to having accounts with all the major SA banks, we can process most EFTs immediately. This allows us to get products shipped to you much quicker when you make payment via EFT.

Payment must take place within 48 hours of placing the order or we may cancel it or update it if pricing has changed.

Delivery Options:

  • Door-to-door Courier (via The Courier Guy):

NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.

Your order will be delivered directly to your door. Please note that your order’s weight is calculated using the higher value of actual or volumetric mass for each product. The delivery rate is calculated according to the total weight of the items in your cart, the total price of the cart as well as the destination address. To receive an estimate on the delivery charge, please contact our Support team with order number at hand.

Collection from Amptek’s Offices:
Please contact our support for details regarding collection.

How long will delivery take?
Typically, we’ll get the courier to collect your order within 24 hours (provided that you pay into the correct bank account FNB to FNB or ABSA to ABSA, etc). Delivery timeframes for each courier are displayed on the checkout page before you complete the order. These timeframes are valid for business days, and take effect from the time that we dispatch your order.

If you’re not in one of the major centres listed delivery may take 1 or 2 days longer than the above specified times. All packages are fully trackable and tracking numbers will be provided once your order has been shipped.

What happens if I don’t receive my order?
All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It’s at our sole discretion to choose whether to replace or refund the order. This is a fantastic service that we feel is absolutely essential to provide peace-of-mind to our customers.

If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the prescence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.

Returns Policy

Returns:
If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.

Should an opened product be returned, a 25% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials, Amptek reserves the right, at its sole discretion to levy an additional fee.

Goods returned in opened packaging need to be returned in a condition that is fit for resale. Software and consumables can only be returned if they have not been opened.

All products being shipped back to Amptek should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices; Amptek Computers will not be liable for the damages. It is recommended to insure any items that you send to us.

Replacements:
All products sold by Amptek are covered by the manufacturer’s original warranty, which is at least 1 year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honour these warranties as well.

Should you have a faulty item, contact us and we’ll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to Amptek, but Amptek will cover the return shipping costs back to the customer.

In the unlikely event that a product sold by Amptek is DOA (Dead on arrival) or becomes faulty within 30 days of the delivery date, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways. It’s just another way that we aim to make the shopping experience with us as pleasant as can be!

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.amptek.co.za.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 25 February 2021

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